Your job will be

Reference recruitment and onboarding:

• Build and maintain a pipeline of reference-able customers in the reference management tool. 
• Collect, review, and qualify reference customer leads 
• Execute reference qualification process and suggest process improvements
• Validate that the customer is referenceable- has the time commitment and interest in the reference program
• Gather customer details, ask qualifying questions and determine suitability for reference activities
• Confirm every reference participant in the program has a standard summary overview completed to support requests
• Submit potential customer story/video nominations to stakeholder evidence teams

Customer reference request fulfilment:

• Fulfil reference requests from client PR, Sales and Marketing teams
• Build and strengthen field sales and marketing relationships through positive outreach, aggregation of requests, taking action on field feedback, and providing responses within designated SLAs
• Track the success of customer references as requested via user surveys, anecdotal feedback, and opportunity IDs (revenue influenced)
• Advocate on behalf of customers in the customer reference program to encourage continued participation and prevent reference burnout.
• Data management and upkeep in the reference management tool.

Marketing consulting and project management:

• Review, validate and develop project briefs based on customers’ needs and in alignment with sales/customer success. 
• Setup, manage and adjust project timelines and budgets
• Coordinate creative teams (artists) to ensure everyone has the right information, resources and training to deliver awesome work. 
• Communicate with clients, customers, internal teams and artists to ensure alignment
• Coordinate feedback, review and approval cycles with stakeholders to ensure quality content is delivered. 
• Setup, manage and adjust project logistics (e.g. scheduling interviews, filming dates, permits, agendas) to ensure timely progression of projects.  
• Coordinate and assure quality of content: video customer stories, written customer stories, Powerpoint presentations, publications, brochures, social media assets, websites, webinars, newsletters, EDMs, and other materials as stated by the client
• Quality assurance of produced assets in alignment with brand requirements (messaging, design, quality standards)

You already have:

• 5+ years in a role which includes stakeholder management
• Experience working with a corporate environment, either from within or as an external partner
• Experience talking to c-level executives 
• Experience with Sales and/or Marketing strategy and planning.
• Fundamental understanding of technology: cloud, digital productivity tools, business apps
• Fluent English, verbal and written
• Polished presentation and communication skills
• Working knowledge of presentation and reporting tools, such as PowerPoint, Word, Excel, SharePoint, Google Docs, Sheets, Slides
• Experience presenting projects status through a data-oriented approach and identifying improvement opportunities.

At Wings4U, we enjoy:

• 20 days vacation per year, 1 WingsDay per quarter, bank holidays as per your country of residence, sick leave, parental leave
• Extreme Ownership and Radical Candor culture
• Performance and culture-related games that convert into a quarterly bonuses
• Work device allowance
• Professional development time and budget to continuously improve our knowledge and skills
• Professional training and opportunities to explore skills and knowledge across W4U functions
• Opportunities and time for mentorship and coaching.